Refund & Cancellation Policy

This policy explains how subscriptions, cancellations and refunds work for paid plans on Sumzup, operated by Jiyoung Kim (ABN 70 356 022 140). It should be read together with our Terms of Service.

1. Billing

Paid plans (“Pro”, “Max”) are billed in advance on a recurring monthly basis through Stripe, in US dollars, until cancelled. We are not currently registered for GST, so no GST is added. Your renewal date and price are shown at checkout and in your account.

2. Cancelling

You can cancel at any time from your account (via the subscription-management portal). When you cancel, your plan remains active until the end of the current billing period, and you will not be charged again. We do not provide pro-rata refunds for the unused part of a period unless required by law (see “Your consumer rights” below).

3. Refunds

Because subscriptions are billed for a period of access rather than a fixed deliverable, we generally do not offer refunds for change of mind after a billing period has started. However, if something has gone wrong — for example, you were charged in error, charged after cancelling, or the Service was not as described — contact us at support@youtubetotext.com and we will work with you to make it right, including a refund where appropriate.

4. On-demand digest requests and processing allowance

Where a paid plan includes on-demand processing (for example, digesting a video you submit) subject to a monthly processing allowance, any unused allowance does not roll over and is not refundable. If we are unable to complete a specific request you paid for, contact us and we will re-run it or provide an appropriate remedy.

5. Your consumer rights

Nothing in this policy limits your rights under the Australian Consumer Law. Our services come with consumer guarantees that cannot be excluded. If a service fails to meet a consumer guarantee, you may be entitled to a remedy — including, in some cases, a refund — and these rights apply regardless of the general position above.

6. Chargebacks

If you believe a charge is wrong, please contact us first — we can usually resolve it faster than a bank dispute. Raising a chargeback without contacting us may result in suspension of access while the dispute is investigated.

7. Contact

Billing, cancellation or refund questions: support@youtubetotext.com.